Your access and usage to this website signifies your acceptance of these terms and policy of the service we cater. If you do not accept this policy or any clause, please do not use our website. Your constant use of the website following the posting of modifications to this policy will be considered as your acceptance to those changes.
After placing a query online, all you have to do is to input some basic information by filling out a simple form so that we can easily contact you to discuss your project. The form fill comprises of slots for your name, phone number, e-mail address or country. Users may, however, visit our website incognito. We will gather personal identification information from Users provided that they voluntarily give such information to us. Submitting information is not mandatory they are allowed to refrain from providing personally identification details, with the exception that it may keep them from engaging in certain website related activities.
We can also gather non-personal identification information regarding Users each time they interact with our website. This non-personal identification information may comprise of the type of computer, the browser name, the technical information about Users and means of connection to our website, such as the Internet service providers utilized and the operating system and other similar information
Our website may use “cookies” for certain purposes to improve the User experience. The Web browser used by user basically puts cookies on their PC for record keeping purposes and at times to track information about them. The user may choose to adjust their web browser to reject cookies, or to alert you the moment cookies are being directed. If they do so, remember that some parts of the website may not function properly. Our cookies help provide extra functionality to the Website and help us analyze Website usage more precisely.
We use your information to improve our customer service as it helps us to more effectively react to your requests and support needs. Moreover, we may use the information you provide about yourself while placing an order just to provide service to that project. We do not reveal this information with third parties except to the extent essential to provide the service. We may also use the info to administer some content, survey, promotion or other Website feature.
The email address that users provide for order processing can also be used to respond to their inquiries, or / and other requests or queries. If you opt-in to our emailing list, you will get emails that may include company news, updates, related product or service information, and so on. If at any time you would like to unsubscribe from getting future emails, we include in depth unsubscribe instructions at the end of each email or you may contact us via our website.
We adopt proper data collection, storage & processing practices and security procedures to secure your data from unauthorized access, alteration, destruction or disclosure of your personal information, username, transaction information, password and data stored on our Website.
It is no in our policy to sell, trade, or rent your personal identification information in any way to others. We may share general gathered demographic information not associated to any personal identification information about visitors and users with our affiliates, trusted partners and advertisers for different purposes. We may also make use of third party service providers to assist us operate our business and website or the administer activities on our stead, such as carrying out surveys or sending newsletters. We do not share your information with the third parties without your consent.
We do not transfer data to other parties that gives out your personally identifiable information. An individual's data that you will give will be kept confidential and you will have complete know of it. This does not include our subsidiaries and trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purpose identified. Consent is required for True Line Animations to process both types of personal data, but it must be explicity given. Where we are asking for your sensitive personal data we will always tell you why and how the information will be used. You may withdraw consent at any time by Call or Via Email as per the standard Withdrawal of Consent Procedure [ GDPR DOC 2.7A]
True Line Animations” allows you to have your money back within 45 days of order placement & reserves the right to terminate this, at any time, with or without notice depending upon the scenario. This offer strictly implies that the refund is asked upon viewing the initial samples only, requesting for revisions on the initial design work shall be regarded as a continuation of the project & will make this guarantee annulled. We totally rely on customer's prompt feedback during the design process to complete the task effectively and therefore hope that the customer gives a proper feedback in order to get the desired results.
Note - All refund requests should be properly documented & must be communicated through the account area along with the reason for dissatisfaction. You agree to a 10% processing fee deduction from the order amount when the refund is processed. Refunds are issued within 8 to 10 business days from the day that the cancellation was requested. You agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related Responses. Additionally, you acknowledge that you will have no right (express or implied) to use any Response or other work product, content, or media, nor will you have any ownership interest in or to the same. All sections of this Agreement which, by their nature, shall survive termination, shall survive including payment, indemnity and the disclaimers of warranty and limitations of liability.
Working with True Line Animations was a great experience. From storyboarding to the transitions to the visual elements that were used in the video, everything was perfect. Thanks team :)
- DENNIS JONES
Professional video making company, i had a project with True Line Animations for animation and 3D and it was great
- JONES MARIA
Outstanding services for True Line video, this is the second time we had a project with them and honestly, we are much satisfied with the delivered work, thanks team :)
- SCARLETT HARDY